Privacy Policy

1. Responsible Entity

CASA CASA PROPERTY SERVICES

Simão Marreiros Caetano, Unipessoal Lda

Praça do Poder Local, Lote 7, Loja B

8600-524 Lagos

Tel:

Email: info@casacasa.pt

2. Collected Data & Purposes

Personal data is collected in the following cases:

• Booking an accommodation (name, email, phone number, payment information)
• Completing the accommodation form (e.g., arrival time, number of guests, identification documents of foreign guests, in accordance with Agência para a Integração, Migrações e Asilo (AIMA) requirements)
• Contacting us via form, email, or phone
• Use of additional services (transfers, cleaning, etc.)
• Visiting the website (use of functional cookies and, where applicable, analytics tools, see section 3)

Purposes of Processing:

• Processing of bookings and services
• Fulfilment of legal obligations (e.g., reporting foreign guests to Portuguese authorities)
• Customer communication and support
• Technical provision and optimization of the website
• Analysis of user behavior (only with consent)

3. Cookies & Tracking

Our website uses only technically necessary cookies (e.g., for language settings or session management).

We do not use analytics, marketing, or third-party tracking tools.

• Strictly necessary cookies (e.g., for language settings, session management)
• Functional cookies (e.g., to improve user experience)
• Optional analytics cookies (e.g., Google Analytics – only with consent)

When you first visit the website, you will be informed via a cookie banner and can manage or withdraw your consent at any time.

Server Log Files

When you access our website, your browser automatically transmits information that is stored by our web hosting provider in so-called server log files. This includes:

• Browser type and browser version
• Operating system used
• Referrer URL (previously visited page)
• Hostname of the accessing computer
• Time of the server request
• IP address

This data is processed solely for technical monitoring, error analysis, and to ensure system security. It is not combined with other data sources.

The legal basis is Article 6(1)(f) of the GDPR (legitimate interest in maintaining a secure and stable website).

4. Integration of External Content

Our website may contain links or embedded content from third-party providers (e.g., Google Maps, social media platforms, or booking portals).

When clicking on these links, the privacy policies of the respective providers apply. Please review them separately.

4a. Use of External Booking Platform (Talkguest)

Our booking page https://bookings.casacasa.pt is technically provided via the platform Talkguest, a service of Talkguest Lda., Portugal. Once you access this section or make a booking, the privacy policy of Talkguest also applies.

We have concluded a data processing agreement with Talkguest in accordance with Article 28 of the GDPR in order to ensure that your data is also protected there to the highest possible standard.

Please note that Talkguest may use its own cookies or analytics tools. We have no influence over their scope or technical implementation. For details, please refer to the privacy policy of Talkguest.

5. Data Sharing

• No disclosure to third parties without a legal basis or consent
• Payment processing through certified payment service providers
• Disclosure to authorities only when legally required (e.g., reporting foreign guests to Agência para a Integração, Migrações e Asilo (AIMA))

6. Data Retention Period

• Data is stored only for as long as necessary to fulfill the contract or comply with legal requirements.
• Upon request, we will delete or anonymize your data, provided that no statutory retention obligations prevent this.

7. Rights of Data Subjects

You have the right at any time to:

• Access to stored data
• Correction of inaccurate data
• Deletion (“right to be forgotten”)
• Restriction of processing
• Data portability
• Withdrawal of consent previously given, with effect for the future
• Lodging a complaint with the competent data protection authority

You may submit a request for access to or deletion of your data informally by email.

8. Data Protection Officer

At present, there is no legal obligation to appoint a Data Protection Officer.

If you have any questions, you can contact us at:

info@casacasa.pt

9. Security

We protect your data through technical and organizational measures (TLS encryption, access controls, etc.) in accordance with Article 32 of the GDPR.

10. Changes to the Privacy Policy

This privacy policy may be updated when necessary. The version published on the website at the time of your visit shall always apply.

Stand: Februar 2026