• After booking, you will receive an email or SMS with your booking confirmation.
• Please complete the accommodation form in full. (Including arrival time, number of guests, ID details, and other required information).
• Only fully and correctly completed forms allow for a smooth check-in and stay.
• Incorrect information or manipulation may result in cancellation of the booking.

• At check-in, the ID documents of all foreign guests will be verified.
• This information is reported to the authorities in accordance with legal requirements.

• Check-in: 3:00 PM – 8:00 PM
• Late check-in (until 10:00 PM): €30 fee, available only with prior notice
• Check-out: by 10:00 AM on the day of departure
• Please let us know your departure time in advance.

• Rooms: 1 key | Apartments: 2 keys
• Please leave the keys on the main table when you depart (do not leave them in the door).
• Lost keys: €30 per key
• Emergency service for key problems:

• €20 (09:00 AM – 06:00 PM)
• €30 (06:00 PM – 09:00 AM)
• Any locksmith costs must be covered by the guest.

• Late check-out without prior agreement may result in the loss of the security deposit (equivalent to one additional night).
• If guests refuse to leave the property, eviction may be enforced.

• The security deposit is pre-authorized in advance but not charged.
• It will be released within 7 days after check-out if no damage is reported.
• Invalid or insufficiently funded credit cards may lead to cancellation of the booking.
• Alternatively, another payment method may be provided within 12 hours after notification.

For detailed information, please refer to our Terms and Conditions.