• CASA CASA PROPERTY SERVICES is available by phone in case of emergencies.
• The emergency number will be provided in your booking confirmation.
• Please use it only for urgent matters, such as:
  • Power or water outages
  • Lost keys
  • Break-ins or safety-related situations.

• Please report faulty appliances, gas smells, or water damage immediately.
• Repairs are usually completed within 72 hours.
• Delays may occur when external service providers are involved.

• In a medical emergency, please call 112 (Portugal’s national emergency number).
• In case of accidents, fire, or other dangerous situations:
• Leave the property safely.
• Contact CASA CASA PROPERTY SERVICES immediately.

• Damage to furniture or property
• Suspected burglary or vandalism
• Incidents involving neighbors or the police
• Any form of criminal activity (including reports filed with authorities)

CASA CASA PROPERTY SERVICES may access the property at any time if:

• an emergency occurs
• there is a risk to guests or the property
• maintenance work is required (with prior notice)

For detailed information, please refer to our Terms and Conditions.